Opportunity

Our colleagues embody DeVry University’s values and embrace synergies to create positive student outcomes and prompt account resolutions. This position on the [Insert Team] within the Student Financial Services department acts as a liaison between internal stakeholders and/or outside agencies to manage student financial assistance programs. This colleague is charged with being a role model for the organization’s values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Responsibilities:

• Supports internal customers and external agencies with responsive and professional.
• communication via email, phone, Salesforce, and video conferencing.
• Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student inquiries.
• Applies knowledge to assist with team performance through various supportive functions and training.
• Demonstrates an intermediate understanding of compliance and regulations.

• Provides support for internal and external audit inquiries.
• Reviews and filters escalated concerns and resolves issues in a timely manner through the appropriate channels.
• Provides exceptional customer care to students and colleagues by accepting ownership of issues.
• and questions.
• Identifies areas of continuous improvement and opportunities for automation, system
• enhancements and cost reductions in a constantly evolving organization.
• Assists with User Acceptance Testing (UAT) by applying comprehensive knowledge of the business needs, partners with the system owner, performing testing, and providing appropriate documentation.
• Demonstrates our TEACH values while being open and responsive to constructive feedback from mentor/supervisor through the development process.
• Attend experienced trainings on student financial assistance programs and share updates with the department.
• Collaborates with various DeVry functions, applying a strong knowledge of student financial assistance programs and higher education policies to assist in the resolution of student account inquiries.
• Supports various tasks related to the roll-out of new programs and partnerships.
• Creates and maintains procedural documents.
• Provides coaching and constructive feedback to team members.
• Maintains service level agreements as determined by leadership.
• Maintains annual quality assurance accuracy rating of 95% and above.
• Supports process improvements and excellence with the student experience in mind.
• Adaptable to new processes and assignments while maintaining positivity.
• Communicates effectively and proactively with colleagues and leadership.
• Actively works on personal development and shares development resources with peers. Receives questions from the field and provides detailed responses with appropriate information and guidance to be shared with the student.
• Investigate escalated account inquiries to identify root cause and use professional judgement to provide and implement a solution.
• Completes other duties as assigned.
• Values different perspectives and is open diverse ideas and points of view to achieve team goals.

Functional Responsibilities

Financial Analysis

• Supports the forecasting of student financial assistance programs, including Title IV and State Aid.
• Conducts Title IV drawdowns and returns in accordance with Department of Education regulations to maintain continued eligibility.
• Issues reports to multiple departments including, but not limited to, Campus-Based Program usage and funding levels, enrollment reconciliations, and benefit taxation.
• Partners with other teams to obtain data to accurately complete the institution’s yearly FISAP by the federally established deadlines.
• Conducts yearly closeout processes for Title IV and State Aid programs.
• Monitor and reconcile daily, monthly, and/or yearly fiscal records related to various internal and external accounts.
• Monitor, research, collaborate and coordinate resolution of reconciliation variances identified, including recommendations of appropriate solutions or corrective actions and adjustments as needed for resolution.
• Utilizes appropriate systems and student data to validate vendor invoices for accuracy prior to payment.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of experience with student financial assistance programs.
• Ability to work independently and collaboratively in a flexible remote environment.
• Demonstrates high level of interpersonal, time management, critical thinking, organizational, excellent verbal and written communication, critical thinking, and engagement skills.
• Knowledge of higher education, military regulation, or accounts receivable experience preferred.
• Must be a self-starter with the ability to prioritize effectively.
• Familiarity with Federal Student Aid web-based applications preferred.
• Experience with Adobe, Microsoft Word and Microsoft Excel required.
• Knowledge of Banner and ProSAM student financial systems preferred.
• Maintain access to federal systems, which includes no defaulted federal student loans.
  

Hourly rate $26 - 27.50

*This position will be posted until it is filled.